scaling in solitude
According to Martin, this is a lonely country for innovative medical devices companies – the UK doesn’t have much of the infrastructure needed to effectively nurture and grow this type of business. “The UK’s engineering resources are excellent, especially around Cambridge. But we’ve had to look pretty far afield in order to grow a global commercial function because we’re not following in the footsteps of another company – the UK hasn’t been a very happy hunting ground for medical devices.” Martin cites Smith and Nephew as an example of this; a UK company that’s listed on the London Stock Exchange but with most of the company resources in the United States. “So as well as delivering our mission and growing a company of real merit, we’re endeavouring to show that it is possible to build a world-class medical devices company from the UK.”
Of course, this opportunity to lead the way has its merits; “we’ve started with a fresh pair of eyes and are forging our own path on a global stage.” Given that Martin and his team are pioneers in their industry, they look across sectors for inspiration “I really love reading and learning from people who have lead disruption in other industries. For example, the electric vehicle wasn’t Elon Musk’s own idea, but he’s building a different type of electric vehicle than had previously been imagined, and doing so at an admirable speed – there’s a great deal of stuff we can take from other disruptors like this and apply to CMR.”
innovation without competition
When asked about potential rival companies, there aren’t any direct competitors for the time being. “We’re not worried that we’re going to be threatened by another British surgical robot company right now – it’s a very long timeline to bring an idea to market.” But the company is more than happy to pave the way for other healthcare innovation businesses to work with the UK’s public institutions. “I do see ourselves as a trailblazer in medical devices. We want to change the way in which procurement happens in hospitals and how the NHS thinks about the adoption of new medical devices. So if other people can learn and benefit from that, then that can only be a great thing.”
building meaningful relationships
Martin and his team were made aware of the potential tribulations of working with the NHS from the very beginning of their funding journey. “When we first started out, we were frequently told by venture capitalists that they didn’t want to work with another business that relied on collaboration with the NHS.” But the team has managed to prove these cautious investors wrong. “We now work very closely and effectively with the NHS and are confident that hospitals will be using our products very soon. The current chair of NHS England, Lord Prior, was gracious enough to open our newest building, which just goes to show the strength of our relationship with the institution.”
But that’s not to say that it hasn’t been a challenge. “I don’t think there are many CEOs of NHS trusts in the UK that have a KPI of adopting innovative new technology – everything is about efficiency and costs, not necessarily innovation. This is partly why alignment with our customers, and having long term contracts in place with our clients is so important for us.” CMR structure their contracts over six years to enable customers to pay for the technology over the lifetime of the contract, making it as cost-efficient as possible.
a challenge worth facing
So would another country be preferable for scaling the company? “I do think that American companies are at an advantage when it comes to innovation in healthcare, because the country spends so much on the sector – around twice per head of what we spend in the UK. The domestic market is simply much bigger over there. But ultimately, if you overcome a challenge you become a better company for it – learning how best to collaborate with the NHS is a good challenge for us to be facing.”
completing the mission
Like many of the UK’s companies that have reached unicorn status, Martin and his team aren’t too fussed over the fairly arbitrary accolade. “We don’t define success by the unicorn badge that’s been attributed to us. Our goal here is to build a different type of medical devices company, which is not only built on ground breaking, next generation technology, but also delivers an entirely new and collaborative approach to customers. Alignment with customers is something we think about all the time here, and something we believe will be a massive game changer. I will only be happy when we have a device that’s doing hundreds and thousands of procedures for patients who wouldn’t otherwise have received minimal access surgery.”